Assist
Help Desk
Staff
With PC
Recovery
Most information technology professionals find that they
are under
constant
pressure
to ensure
that the
right
tools
exist
to correct
problems,
minimize
outages,
and boost
the performance
of their
company’s
PCs.
If
you work
in a Help
Desk environment,
you know
that the
vast majority
of support
issues
you encounter
are the
result
of employee
error
or lack
of PC
knowledge.
And yet
these
can be
the most
difficult
problems
to identify
and correct.
Are
you constantly
having
to ask…
- What
program(s)
were
you
running?
- What
specifically
were
you
doing
before
the
problem
occurred?
- Have
you
downloaded
any
new
software
or
files?
Not
only is
this problem-solving
approach
time intensive,
but almost
invariably,
the employee
doesn't
know the
answers
or is
hiding
the truth
to cover
up their
actions.
Spector
CNE will
significantly
reduce
the amount
of time
spent
on support
calls
by helping
you rapidly
diagnose
the problem
and move
on to
providing
a solution.
Each PC
on your
network
is continually
recorded
allowing
Help Desk
personnel
to “see”
the exact
moment
trouble
occurred.
These
surveillance-like
PC recordings
can help
you uncover
such common
support
issues
as conflicting
applications,
rogue
file downloads,
improper
keyboard
commands,
archaic
error
messages,
and more.
Recorded Email
