1. Will Spector work on my Macintosh?

Yes, Spector supports the following versions of the Mac OS:
    • Mac OS X - 10.3 (Panther)          • Mac OS X - 10.2 (Jaguar)          • Mac OS 9.x          • Mac OS 8.x

and requires a Macintosh computer running a G3, G4 or G5 processor at 233 MHz or faster. This includes the following systems:
    • iMac     • iBook     • PowerMac G3, G4, G4 Cube or G5     • Powerbook G3 or G4

Alternatively, we offer Spector for the Windows Operating Systems. Click here to learn more about Spector for Windows

2. Is Spector available for Mac OS X (Mac OS 10.x)?

Spector supports Mac OS X versions 10.2 and 10.3.

Spector does not currently support the original Mac OS X version 10.0 and Mac OS 10.1.

3. Is Spector available for the Windows OS?

Yes. Click here to learn more about Spector for Windows.

4. How much memory is appropriate for Spector?

Spector will run with 16M of memory, but we suggest 32M of memory or more for optimal performance.

5. How much disk space does Spector take?

This depends on many factors, such as how frequently you set Spector to save your screens, whether you save in full color or 4-bit grayscale, and how many days you allow Spector to record before automatically getting rid of files. It also depends on how heavily you use your Mac.

A typical 8-hour day of recording will take about 80M of hard disk space.

6. How does Spector protect my child from Internet pedophiles?

While Spector cannot stop all pedophiles from going after children on the Internet, it provides a great deterrent, and allows you to be aware that such activity has been attempted.

One of the biggest deterrents to pedophiles is getting caught. If a pedophile has an online conversation with your child, Spector will record that conversation. If the pedophile divulges their phone number or address, you will see that in Spector.

If you see that your child has had such a conversation, you will be able to take the appropriate action to stop that from happening in the future. Further, if a pedophile suspects that he/she is being recorded, they will quickly move on to another target. As more and more people use Spector, pedophiles will begin to notice, and most likely stop going after children, at least on the Internet.

7. Is Spector like the Internet filtering programs?

No. We at NetEspion do not believe that filters are very effective. They too often don't catch the web sites you want to stay away from, and they often prevent you from visiting completely legitimate sites.

We believe that recording what people actually do is the best way to keep them from inappropriate sites. When people know they may be watched, they are much more careful about what they do.

8. Can I use Spector and an Internet filtering program at the same time?

Yes.

9. Will Spector work with my other Mac OS applications besides the Internet?

Yes. Spector records Mac activity for all of your applications, including word processors, spreadsheets, financial programs, databases, communications, and even games. If you are concerned about how much time your employees are spending playing games at work, you'll be able to see exactly how they are spending their time with Spector.

10. Am I allowed to install this software on somebody else's computer?

You may only install Spector on a computer that you own.

Before you install the software, you must agree to use it only on a computer you own.

11. Should I inform my employees or others that they are being monitored?

Yes.

The software license agreement requires that you inform anyone you may monitor with NetEspion products.

12. But my employees/spouse/children are very computer smart. I'm afraid that they will poke around the system and try to circumvent Spector.

That is why Spector has a super Stealth feature.

When installed in Stealth mode, Spector does not show up as an icon, does not appear in the "About This Computer" window, Application Menu, and it cannot be uninstalled without the Spector password which YOU specify, and Spector does not slow down the operation of the computer it is recording.

13. Does Spector come with a money-back guarantee?

If Spector does not perform as advertised, please notify us within 72 hours of purchase. We will do our very best to make sure the product performs properly. Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue within 7 days of your notifying us, we will refund your purchase price in FULL.

Please note that we do not provide refunds for simply changing your mind.

14. How easy is Spector to install and use?

We have designed Spector to be very easy to install and use. Installation should take less than two minutes. After that, you click on the Record button to start recording your Macintosh and Internet activity and a Playback button to review recorded activity. If you want to get more sophisticated, Spector makes that easy too with simple menus and online help.

15. I would like to purchase and download Spector on the computer I am currently using, but install it on another computer. Is this possible?

Yes. The Spector installation file is compact and will fit on a single floppy disk or can be burned onto a CD. You may purchase and download on a computer and copy it to floppy disk or CD, and then later install on another computer.

Since 2000, Apple has moved away from including a floppy disk drive in Macintosh computers, therefore we do offer the alternative of purchasing a CD with Spector which can be used for installation.

Please note that the software license for Spector allows for one installation per purchase. Please also note that you are only allowed to install Spector on a computer you own. If you would like to install Spector on more than one computer, please click here to contact us and ask for multiple license pricing.

16. I am a graphic artist. Will Spector slow down my Macintosh or impede my work?

Spector for Macintosh has been designed to run completely undetectable in the background. This means that you will not see a system pause, typing pause or jerky movement of a graphic design tool in your applications.

In fact, our in-house graphic designer runs Spector for Macintosh continuously at the highest frequency of snapshot recording without any loss of performance!

17. I know Spector works for a dial-up connection. I have a cable modem. Will Spector still work?

Yes. Spector works independently of how you connect to the Internet. Whether your connection is with AOL, via modem dial-up, using cable modem or DSL, or simply using a proxy server or local area network connection, Spector is guaranteed to work.

18. Does Spector support the recording of multiple displays?

Spector will automatically record everything that appears on the primary display (the display with the menu bar). Spector will not record screen snapshots of any additional displays (only keystroke activity).

19. How soon can I get Spector?

Spector for Mac OS X and Mac OS 9 is available now for immediate electronic download.

Using our secure server, you can purchase, download, install and begin using Spector in less than 10 minutes, even if you download using a 28K modem!

However, once you placed your order it might take up to 48 hours (depending on the work load) to receive your registration serial number. Please be patient.